Choose & Book - Update

July 2012

Four more community services have been added to Choose and Book, bringing the total now available to 10.

These are:

Community ENT & Audiology (Telephone Assessment Service)
Community Adult Diabetes (Telephone Assessment Service)
Community Dermatology - Moulsham Lodge Surgery & St Michael’s Hospital
Community Parkinson’s Disease - St Peter’s Hospital
Community Respiratory Service (COPD) - St Peter’s, St Michael’s & Broomfield Hospitals
Community Tissue Viability - Leg Ulcer Clinic at St Peter’s Hospital
Community Tissue Viability - Lymphoedema Clinic at St Peter’s Hospital
Community Cardiac Service ((GPwSI)) - Broomfield Hospital
Community Paediatric Speech & Language Therapy – Moulsham Grange Children’s Centre
Community Paediatric Physiotherapy Service – Gait Clinic at Moulsham Grange Children’s Centre

Coming soon

From July, a further eight services will be available for you to use.

These services are:

Scheduled Therapy - St Peters, Springfield Green & Braintree Community Hospital
Adult Speech & Language (Telephone Assessment Service)
Continence (Indirectly Bookable Service)
Podiatry - Nail Surgery (Telephone Assessment Service)
Basal Cell Carcinoma - Braintree Community Hospital
Carpal Tunnel - Braintree Community Hospital
Vasectomy - Stock Surgery & Braintree Community Hospital
Minor Plastics - Freshford Practice & Braintree Community Hospital

Service Access

You can access these services as follows:

Scheduled Therapy: select the Physiotherapy Specialty, then you will find the clinic under the Urological Physio, Obstetric Physio, Gynaecological Physio and Musculoskeletal Clinic Types.

Adult Speech & Language: select the Speech & Language Therapy specialty, then you will find the clinic under the Communication and Swallowing clinic types. This is a Telephone Assessment Service, although the date and time you book is a ‘dummy’ appointment.

Continence: select the Urologyspecialty, then you will find the clinic under the (In) Continence clinic type. This is an Indirectly Bookable Service*

Podiatry (Nail Surgery): select the Podiatry specialty, then you will find the clinic under the Nail Surgery clinic type. This is a Telephone Assessment Service

Basal Cell Carcinoma: Select the Surgery Plastics specialty, then you will find the clinic under the Basal Cell Carcinoma clinic type.

Carpal Tunnel: Select the Orthopaedics specialty, then you will find the clinic under the Hand & Wrist clinic type. This is an Indirectly Bookable Service*

Vasectomy: Select the Urology specialty, then you will find the clinic under the Vasectomy clinic type. This is an Indirectly Bookable Service*

Minor Plastics: Select the Surgery - Plastics speciality, then you will find the clinic under the Minor Plastic Surgery clinic type.

*Indirectly Bookable Services: This process means you are unable to book the appointment electronically for the patient whilst at the surgery. Select Request and the patient will need to call the specific telephone number for the clinic, rather than the Central Appointments Line.

Telephone Assessment Services (TAS): Due to the complexity of many community services, the Telephone Assessment process has been put in place. At the point of referral you will need to raise a UBRN to the TAS and book an appointment.With the exception of Speech & Language, this appointment will be a date and time agreed with the patient, by which time the clinic will have contacted the patient with the outcome of their assessment. The TAS will swiftly and accurately triage your referral letter prior to an outpatient appointment being made. The clinic will contact the patient and discuss this outcome and book the patient into the most appropriate clinic.

Central Essex Community Services has started to receive referrals via Choose and Book from Mid Essex practices.

Choose and Book explained...

Choose and Book is a National Service that combines electronic booking with a choice of place, date and time for clinic appointments. It revolutionises the old booking system by allowing patients to choose their clinic appointment and book it on the spot in your surgery, or later on the phone or via the internet.

Choose and Book delivers a better patient and professional experience, along with efficiency and financial benefits to referrer and provider organisations. It will give you a comprehensive directory of each service as well as direct access to booking clinic appointments for your patients.