Wheelchair Service - Waltham Forest

If you have a permanent disability which means you can’t walk, we will assess your posture and mobility and provide you with a wheelchair if you are eligible for one.

We run our service from a variety of venues - they are listed on the right of this page, under Available Locations. Click on a location to find out a venue's contact details and how to get there.

What does your service do?

If you have a permanent disability which stops you walking, our dedicated team of occupational therapists, physiotherapists and technicians will assess your clinical needs and provide you with the wheelchair and postural support seating that’s right for you.

We will continue to support you with wheelchair maintenance and periodic reviews to see how you’re getting on.

We are not able to treat anyone with a temporary disability which stops them walking, for example if you have broken your leg we would be unable to loan you a wheelchair.

Who is the service for?

Adults or children who are registered with a GP in the Waltham Forest area.

How can I access your service?

Referral process

You can be referred by your GP, who can send us your details on a referral form in the post or by fax using the contact details below.

You can be referred by any health professional, such as a nurse, occupational therapist or physiotherapist. They can call us on the number below.

We will contact you within one week of referral to arrange an appointment.

Where and when

We run wheelchair clinics at a variety of locations throughout Waltham Forest, such as day centres, surgeries and schools. And on some ocassions we can visit you at home.

Appointments must be booked. Our office is open Mon-Fri, 9am-5pm (excluding bank holidays).

How do I contact your service?

Contact our office on:

Tel: 0300 123 0810
Fax: 01245 318561
Write to: Gemini Centre, 88 New London Road, Chelmsford, CM2 OPD

FAQs

Do I have to pay for an NHS wheelchair? Or for repairs?

No. Your chair is provided free if you're eligible. There’s also no charge for any repairs carried out to it. And we'll send out an engineer once a year to give your chair a maintenance check

When will I get my wheelchair?

We'll get it to you as soon as possible. However, sometimes your chair or seating has to be specially made, and engineers and clinical scientists have to be consulted. Then the process takes longer but still shouldn’t be more than 18 weeks

I live in the area but my doctor's surgery is just over the border. Can I get my wheelchair from you?

No. But please ring us on the number above and we’ll tell you which wheelchair service can help

What happens if I don’t like the wheelchair you offer me?

You can upgrade it to a different one, so long as it meets your assessed need. But you will have to pay any extra yourself. We operate a voucher scheme which means we give you a fixed-value voucher and you can use that to buy a chair from a dealer of your choice. However, we can’t maintain wheelchairs purchased through the scheme so you should take out your own repair contract. For more details and to get a copy of our voucher scheme leaflet, call our wheelchair receptionist on the number above